Information & Policies

Information

  • We are a private billing practice and, as such, the specialists and GPs charge their own private fees. We will automatically bill your Medicare and you should receive your rebate within 1-3 business days of your appointment. If you want to claim anything through your private health fund, you will have to contact them separately.

    We accept Concession, Pensioner and DVA accounts. Please notify our reception staff and they can assist you as necessary. Fees are at the discretion of our specialists. Depending on the consultation and the procedures performed the fees charged with each appointment will differ. Please ask our reception staff for the schedule of our fees for our specialist practitioners.

    Please select from the list below to view specific pricing lists:

    Please note :

    • Rebate is subject to change.

    • If you require any in clinic procedures these may incur additional costs

    • Not all services performed are listed here. Additional services not listed above which are provided at the time of consultation (e.g. Implanon insertion, ultrasound, intrauterine device insertion, endometrial biopsy etc) attract additional fees. Our practice staff will inform you of any additional fees at the time of your appointment.

    • Multiple procedure rule may apply.

  • At Women’s Health Road we strive to accommodate to your preferred time and date, however this may not always be possible.

    If you would like to make an appointment with us please contact us here and we will endeavour to get back to you as soon as possible.

    To see our specialists, a GP referral is required. If you do not have a referral, one of our GPs can easily refer you. Please contact us to make an appointment with our Women’s Health GP if you do not have a referral or to one of our specialists if you have a referral.

    A standard appointment length for our specialists and GPs are 30 minutes. Only one patient can be seen during this interval, so please book separate appointment slots for you and your family. The doctor will do their best to see you as promptly and close to your appointment time as possible. However, there can be delays due to urgent or emergency cases. Our reception staff will make sure you are informed to any delays.

  • In order to provide the best possible care to our patients, we request that you please give our office at least 48 hours notice to cancel an appointment. This will allow another patient to access that appointment or surgical time.

    To cancel an appointment, please call us on (02) 8328 0670.

    In the event you cancel less than the 48 hours required or do not arrive to your appointment, you will be charged 50% of your consultation fee.

  • Patients can call our reception staff to organise a time to receive their results or scripts over the phone or in person with one or our clinicians. Our reception staff are not clinically trained to provide information regarding results or scripts. Patients can also access accepted and previous results and scripts in their personal Patient Portal. If you would like help regarding accessing or receiving your results or scripts please give our practice a call.

  • To receive a medical certificate, patients are required to have an appointment at our practice and discuss the reasons for the procurement of a medical certificate with the practitioner. Medical certificates cannot be back-dated.

  • Women’s Health Road acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.

  • We use an automated medical note-taking transcription software, Heidi Health, to assist in improving the quality and accuracy of clinical notes. All your data is encrypted and stored securely in Australia.

    To learn more, please click here.

Policies

  • Introduction:

    This privacy policy aims to provide information on how personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

    1. Why and when your consent is necessary?

    When you register as a patient of our practice, you provide consent for our clinical contractors and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

    2. Why do we collect, use, hold and share your personal information?

    Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

    3. What personal information do we collect?

    The information we will collect about you includes your:

    - names, date of birth, addresses, contact details

    - medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors

    - Medicare number (where available) for identification and claiming purposes

    - healthcare identifiers

    - Health fund details.

    4. Dealing with us anonymously?

    You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to doso or unless we are required or authorised by law to only deal with identified individuals.

    5. How do we collect your personal information?

    Our practice may collect your personal information in several different ways.

    a. When you make your first appointment, our practice staff will collect your personal and demographic information via your registration in Women’s Health Road’s New patient registration form. As we use Clinic to Cloud Medical Software to manage patient’s health records, you will need to read and accept both your practice consent form, and the Clinic to Cloud consent form before you can access the patient portal.

    b. During the course of providing medical services, we may collect further personal information through My Health Record, e.g. via Shared Health Summary, National cervical screening program, Bowel cancer screening and AIR immunisation program.

    c. We may also collect your personal information when you send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.

    d. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

    - your guardian or responsible person

    - other involved healthcare providers, such as specialists, allied health professionals, hospitals,community health services and pathology and diagnostic imaging services

    - your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

    6. When, why and with whom do we share your personal information?

    We sometimes share your personal information:

    - with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers

    – these third parties are required to comply with APPs and this policy- with other healthcare providers- when it is required or authorised by law (e.g. court subpoenas)

    - when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

    - to assist in locating a missing person- to establish, exercise or defend an equitable claim

    - for the purpose of confidential dispute resolution process

    - when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)

    - during the course of providing medical services, through eTP, My Health Record (e.g. via Shared Health Summary, Event Summary).

    Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data. We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.

    7. How do we store and protect your personal information?

    a. Your personal information may be stored at our practice in various forms. This includes electronic records, visual records (X-rays, CT scans, videos, photos and ultrasound images), and audio recordings. Paper records are kept for a limited time in secure location before these are shredded.

    b. Our practice stores all personal information securely by saving it in electronic format, in protected information systems or in hard copy format in a secured environment until it is shredded. All staff and contractors have signed confidentiality agreements and all sensitive data containing personal information is placed in a secured cabinet.

    8. How can you access and correct your personal information at our practice?

    You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing via patient portal and the practice will respond in a 30 day period, fees may be applicable for providing this information. You will not be charged for making the request. Our administration at Women’s Health Road will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to admin@womenshealthroad.com.au.

    9. How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

    We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You can lodge your complaint through the Feedback page (here), email us directly at admin@womenshealthroad.com.au or fill out our complaint form at the reception desk. We will respond to your complaint within a 30-day period.

  • Policy

    Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS). Communication with patients via electronic means is conducted with appropriate regard to privacy.

    Procedure

    Our practice team and contractors’ primary reason for communicating electronically to patients is to issue appointment reminders and we verify the correct contact details of the patient at the time of the appointment being made.

    Whilst not encouraged, our practice allows patients an opportunity to obtain advice or information related to their care by electronic means, but only where the general practitioner determines that a face-to-face consultation is unnecessary and that communication by electronic means is suitable. Our practice will only provide information that is of a general, non-urgent nature and will not initiate electronic communication (other than SMS appointment reminders) with patients. Any electronic communication received from patients is also used as a method to verify the contact details we have recorded on file are correct and up-to-date.

    Communication with patients via electronic means is conducted with appropriate regard to privacy. Before obtaining and documenting the patient’s consent, patients are fully informed through information contained in the new patient registration form of the risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient. Our practice also has an automatic email response system set up so that whenever an email is received into the practice, the sender receives an automated message reinforcing information regarding these risks.

    When an email message is sent or received in the course of a person’s duties, that message is a business communication and therefore constitutes an official record. Patients are informed of any costs to be incurred as a result of the electronic advice or information being provided, and all electronic contact with patients is recorded in their health record.

    All members of the practice team and contractors are made aware of our policy regarding electronic communication with patients during induction, and are reminded of this policy on an ongoing basis. They are made aware that electronic communications could be forwarded, intercepted, printed and stored by others. Each member of the practice team and contractor holds full accountability for emails sent in their name or held in their mailbox, and they are expected to utilise this communication tool in an acceptable manner. This includes, but is not limited to:

    - Limiting the exchange of personal emails,

    - Refraining from responding to unsolicited or unwanted emails,

    - Deleting hoaxes or chain emails,

    - Not opening email attachments from unknown senders,

    - Virus checking all email attachments,

    - Maintaining appropriate language within electronic communications,

    - Ensuring any personal opinions are clearly indicated as such, and

    - Confidential information (e.g. patient information) must be encrypted.

    Our practice reserves the right to check an individual’s email accounts as a precaution to fraud, viruses, workplace harassment or breaches of confidence by members of the practice team. Inappropriate use of the email facility will be fully investigated and may be grounds for dismissal.

    The practice uses an email disclaimer notice on outgoing emails that are affiliated with the practice stating information.